Effective Date: May 6, 2026

Thank you for shopping at 123printassist.com. We strive to ensure that you are satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges.

1. Returns

You have 7 days from the date of delivery to request a return. To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging
• The product must include all accessories, manuals, and invoice
• Items that are damaged due to misuse or improper handling will not be accepted

2. Non-Returnable Items

The following items are not eligible for return:

• Software, digital products, or downloadable items
• Products with physical damage caused by the customer
• Items marked as non-returnable or final sale

3. Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund
• If approved, the refund will be processed within 5–10 business days
• The amount will be credited to your original payment method

4. Exchanges

We only replace items if they are:

• Defective
• Damaged during shipping
• Incorrect item received

If you need an exchange, please contact us with proof (photos/video).

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service
• We are not responsible for lost return shipments

6. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order
• Once shipped, orders cannot be cancelled

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

8. Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated effective date.

Thank you for shopping with 123printassist.com.